We're starting to ship around the globe! At this time, we are excited to offer international shipping to the following countries on a DDP (delivery duty paid) basis: Australia, Canada, China, France, Germany, Hong Kong, UAE, Saudi Arabia, Singapore and United Kingdom.
INTERNATIONAL SHIPPING AND PROCESSING TIME
Prices displayed on the website are exclusive of taxes. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Summary page. All relevant import taxes and duties will be included in the final purchase price. Orders are usually fulfilled and shipped within 5-7 business days (M-F) of purchase. You will be charged at the time the order is placed. When your order ships, we will email you a shipping confirmation with tracking information.
We currently offer secure one-step checkout via credit card and Paypal for all international orders. Your billing address and shipping address must be in the same country. Payment is accepted in US dollars at the time of purchase. Duties and taxes are added to the shipping fee, unless otherwise stated.
SHIPPING METHODS AND FEES
We currently offer USPS Parcel Select and USPS International Priority to the following countries: Australia, Canada, China, France, Germany, Hong Kong, UAE, Saudi Arabia, Singapore and United Kingdom.
INTERNATIONAL RETURN POLICY
We happily accept unworn merchandise with tags attached within 30 days* of the ship date for a full refund or credit for all qualifying orders. All international orders need a Return Merchandise Authorization (RMA) code. To obtain an RMA code, email firstname.lastname@example.org with your name, order number, and items you’ll be returning. *Special Holiday Return Policy: All qualifying orders placed between November 9, 2015 and December 23, 2015 can be returned through January 31, 2016.
RETURN SHIPPING PROCESS
Yes! We offer free shipping for international returns. To return your order, please include the original invoice and RMA number, as well as any gift with purchase. Shipping and handling charges, as well as duties and fees, are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your refund. We are not responsible for lost return packages, and recommend you insure and track your package. Please address all returns to:
26 Chapin Rd - Ste 1108
Pine Brook, NJ 07058 USA.
You will receive an email notification from BrushLove when we receive and process your return. Please allow 20 business days for your return to be processed.
At this time, we cannot process exchanges.
PRICES ARE SUBJECT TO CHANGE
BrushLove gladly honors a one-time sale price adjustment on full-priced merchandise within seven days of the retail purchase. Sale price adjustment does not include limited-time promotions, including discount code and gift with purchase offers. To obtain a price adjustment, please send us an email to email@example.com within the seven-day window. Include your order number in your email message. If you are within the deadline, we will refund the difference to your original form of payment. Items purchased with a promotional discount are not eligible for price adjustments. Items purchased with gift cards are eligible for price adjustments.