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Privacy |
| BrushLove.com respects your privacy. We will never give away, rent,
or sell your name, address or e-mail to anyone. The information you
provide us is used to help personalize product information and offers to
you. Your name and address information is used only for mailing samples
offers to you, and will not be given to any third party without your
consent. Your e-mail address is used only for sending information and
updates to you about BrushLove.com products, tips and the web site. If
at any time you wish to be taken off our e-mail list, please click here
to unsubscribe with the word "remove" in the subject field. How to Purchase Our Products You can purchase our products online or, in the US, by calling our Toll-Free number (888) 427-8455. For international orders, please contact us directly via email and we will be able to arrange it for you. Returns If you are not happy with the products that you have ordered from BrushLove.com, you may return the item(s) within 366 days of purchase. Unfortunately BrushLove.com cannot issue refunds for products that have been already used, unless the products in question are clearly defective. Please include the original invoice in the package and retain a copy of your records. We regret that shipping expenses are non-refundable unless the item is defective. All returns must be accompanied with a RETURN AUTHORIZATION CODE that is issued by our customer service team. Our Payment Methods Our website is completely secure. We use SSL (secure socket layer) technology to encrypt and protect personal data sent to us over the internet. From the moment you enter our "Shopping" screen, you are on a secure server. All your information, including your credit card number, is encrypted when transmitted and stored in secure server. If you are still uncomfortable using your credit card number online, you can call customer service at (888) 427-8455 Monday though Friday from 9:30 to 5 pm Eastern Standard Time (EST). Shipping and Handling Orders placed by 1:00 pm Eastern Standard Time (EST) Monday through Friday will be processed that same day. Orders received after 1:00 pm on Friday through Sunday will be processed on Monday. Most express shipments will be received the next business day if ordered before 12:00 pm EST Monday-Friday during non-holiday periods. INTERNATIONAL SHIPPING AND OTHER FEES All Carriers are considered when shipping International packages. Shipments outside of the U.S may be subject to fees such as "import customs fees" which include Customs, Duties, Taxes, Broker Fees and other similar fees. These "fees" are typically collected by the shipping carrier in your area, and are NOT collected for our benefit. These "import" fees are not a part of our shipping charges. These are fees imposed by your country's customs laws. Please contact your local carriers and customs department to learn more about these fees. You the importer will be responsible for all "fees" which may be imposed by your country's customs laws including but not limited to duties, taxes, brokerage fees and other fees that may apply at the time package is delivered to you. If you would like to specify a carrier in particular, you must contact us in advance before we process and ship out your order. You may contact us (toll free) at 888-427-8455 M-F 9-5 EST. Guarantee We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. All refunds and exchanges must be made within 30 days of receipt. Damaged in Shipment If your item is damaged, shipped incorrectly or defective, please notify us within 72 hours of receiving your package. We will have a UPS tag sent and a new product sent out free of charge. All returns after 72 hours will be treated as a regular return in which the customer will be liable for shipping charges. Please be sure to inspect your package carefully when it arrives. Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here. |
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Customer serviceWe're here to help. Call: 1.888.427.8455 Email: customercare@brushlove.com |
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